Refund Policy

Policy Overview

polene-parisoutlet.com formulates standardized Refund Policy based on global e-commerce service standards, covering return qualification, return cycle, refund process and related service specifications. This policy is applicable to all commodity transactions on the platform, protecting the legitimate shopping rights and interests of global customers.

Return Eligibility & Time Limit

We support a 60-day free return service for all products purchased on polene-parisoutlet.com. Within 60 days after customers receive the goods, if you are not satisfied with the product or need to return the goods for personal reasons, you can apply for a return application to our customer service team. The returned products must be kept intact, with original packaging, accessories and tags complete, without man-made damage, wear and use traces, so as to pass our product re-inspection.

Free Return Service

All return applications that meet the platform’s return conditions enjoy a full free return service. Customers do not need to bear any return freight and handling fees, and the platform will undertake all return logistics costs, reducing customers’ after-sales shopping costs.

Refund Processing Cycle

After we receive and inspect the returned goods and confirm that the products meet the return standards, we will initiate the refund process immediately. The refund will be completed within 5 to 10 working days and will be returned to the original customer payment account. The specific arrival time is subject to the processing cycle of the customer’s payment institution, and we will follow up the refund progress throughout the whole process to ensure the funds arrive in the account smoothly.

Non-Returnable Situation

Products with man-made damage, obvious use traces, missing original packaging and accessories, or exceeding the 60-day return cycle will not be eligible for free return and refund services. We will strictly verify the status of returned products to ensure the standardization and fairness of after-sales services.

 

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