Terms of Service

Service Subject & Object

polene-parisoutlet.com is a professional online e-commerce service platform, providing global users with one-stop e-commerce services including brand leather goods display, online ordering, global logistics distribution, after-sales return and refund, and customer service consultation. These Terms of Service standardize the rights, obligations and service specifications of both the platform and users in the service process.

Service Content Specification

The platform’s core service content covers the whole shopping link: providing real and detailed product display information, standardized online order payment function, 1-3 working days efficient order processing service, 6-12 working days global unified distribution service, free global shipping benefit, 60-day free return and 5-10 working days refund processing service. We will always maintain the standardization and integrity of service contents to ensure users’ smooth shopping experience.

Platform Service Obligations

The platform undertakes to provide safe, stable and standardized e-commerce services for users, ensure the normal operation of website functions and transaction functions, protect users’ payment security and information security, strictly implement the platform’s shipping policy, refund policy and customer service policy, and actively respond to users’ service demands and problem feedback. We will continuously optimize service processes and improve service quality to meet users’ shopping needs.

User Service Obligations

Users shall abide by these Terms of Service and all platform rules during the use of platform services, truthfully fill in order information and personal information, standardize shopping behaviors, abide by transaction integrity principles, and shall not use platform services to carry out any illegal or improper behaviors. Users shall bear corresponding responsibilities for all non-compliant behaviors and abnormal orders caused by personal reasons.

Service Exception Description

The platform will try its best to ensure the stability and continuity of services, but will not be liable for service interruptions or service abnormalities caused by force majeure factors (including natural disasters, policy adjustments, network failures, logistics system abnormalities and other uncontrollable factors).

Term Validity & Update

These Terms of Service are authorized reseller released and effective on polene-parisoutlet.com. The platform has the right to update and revise the terms according to business development and industry specification changes. The updated terms will be displayed on the authorized reseller website, and the continued use of platform services by users means acceptance of the latest terms.

 

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